Sertec, the leader in Full-Cycle 24/7 Incident Reporting Management, is the parent corporation for ActecSystems, DriverCheck, and ServiceCheck. Sertec’s unique full-cycle process provides you with total information management solutions that increase profits, retain customers, reduce costs, and lower risk. The business concept began with DriverCheck in 1987 and has since grown into a multifaceted corporation that is the leading authority in insurance claims intake, driver safety, and customer service—handling millions of contacts each year and serving thousands of companies across North America.
Headquartered in Atlanta, Georgia, Sertec is a privately held, financially stable, debt-free company. In the words of president and CEO Stephen Mitchell, Sertec's managers “live over the store," meaning they are long-tenured employees who are invested in the success and satisfaction of your organization.
Sertec's centralized technology provides you with the latest advancements in data security and customer-service hardware and software. An extensive, regularly tested disaster-recovery plan and hot-site at Hewlett-Packard are in place to ensure continuous service, and Sertec is constantly improving its proprietary software to provide state-of-the-art service to meet your needs.
Stringent hiring and training procedures ensure top-quality, long-tenured employees who maintain the highest standards of ethics required of companies working with confidential information gathering and processing. All Sertec employees are bound by a non-disclosure agreement to protect your data. All employees also undergo full background checks, as well as a variety of testing for aptitude and communication skills.
Sertec and its companies are focused on your needs and wants—not internal budget requirements and red tape. Sertec has provided reliable, affordable, high-quality service for clients every hour of every day since the company’s founding in 1987. The result has been exceptional service for clients for more than 20 years.
Actec is pleased to announce our newest client, Sears. We provide all after-hours FNOL intake service for Sears, using the salesforce.com-based Riskonnect application. One of Actec's strengths is our flexibility in using client FNOL software, via Internet or other type of connection.
ActecSystems is changing the rules of claim and incident reporting management through Full-Cycle Claim and Incident Reporting solutions that improve productivity and reduce costs for commercial and personal insurance carriers, self-insured companies, third party administrators, and managed care organizations.
Actec's full-cycle approach moves beyond just transferring information from policyholders to designated stakeholders to provide you with total information management.
DriverCheck is the originator of the vehicle-monitoring industry. DriverCheck started the industry in 1987 with its nationally recognized "How's My Driving?" decals. Since then, the company has grown to provide total solutions for thousands of companies?and hundreds of thousands of vehicles across North America.
Through Full-Cycle 24/7 Vehicle Monitoring and Training, DriverCheck increases profits by identifying unsafe drivers and correcting their behavior before they have a collision.
ServiceCheck increases profits and brand loyalty through a Full-Cycle 24/7 Customer Feedback and Retention Program that retains dissatisfied customers and measures the complete customer experience, providing you with actionable information to improve operations.
The original innovator of live-answer customer feedback and recovery programs in the restaurant industry, ServiceCheck now serves more than 1,000 clients representing over a hundred different brands across diverse retail industries.